We make every effort to safely and securely package your goods for transit, the goods always travel at the risk of the recipient, who shall be responsible, in case of damage or loss, for all necessary claims and shall send its claims to the carrier as soon as possible. We use Australia Post, DHL or TNT couriers, we can arrange insurance for an extra fee. Please contact us prior to ordering for a quote. The Beauty Embassy shall not be bound to replace damaged or missing goods following carriage. The Beauty Embassy cannot be held responsible for any uncontrollable event that may arise within the scope of delivery: wars, risks linked to politics, fires, earthquakes, storms, volcanic ash, failings by the public services.
We do not ship internationally, except for New Zealand.
All online credit card transactions performed on https://thebeautyembassy.com.au use a secured payments by means of SSL encryption We use a payment gateway to process credit card payments. That gateway processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet.
Your complete credit card number cannot be viewed by us or any outside parties. All monies are directly transferred from your credit card to the merchant account held by us.
For more information about the process and secure online credit card payments, please contact us.
This policy sets out the circumstances in which goods supplied by us to a customer (“you”) will be accepted for return.
AUSTRALIAN CONSUMER LAW
The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’ Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
CHANGE OF MIND RETURNS
We do not accept returns for change of mind.
WHEN GOODS WILL BE ACCEPTED FOR RETURN
We will accept goods for return only after assessment as set out above, where the goods:
If you are entitled to a refund under the ACL, your refund will be issued to you by your original payment method for the goods.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Claims for compensation or reasonable expenses incurred in returning your purchase should be addressed to our Customer Service team at the address below and need to be accompanied with supporting evidence.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure when within the warranty period.
HOW TO RETURN YOUR PRODUCT
Please email us at hello@thebeautyembassy.com.au with details of your return. Please provide proof of purchase. For Biologique Recherche products please provide the batch number on the bottom, prooftag number (the numbers under the QR code on the outer packaging) size and date of purchase. Please provide images of any faulty goods or reactions. We will be in touch with details on how to return and if the return is accepted.
This policy is for The Beauty Embassy – https://thebeautyembassy.com.au effective as of 2022.
